Politique de remboursement
At Amirah, we want you to love every piece you receive. If there is an issue with your order, we’re here to help.
1. Returns & Exchanges
We don't exchange.
We accept returns within 3 days of delivery, provided the jewellery is unused and returned in its original condition.
To be eligible:
- The item must be unused and unworn.
- It must be returned in its original packaging with the tag.
- The jewellery should not have any scratches, damage, stains, or signs of wear.
- The original invoice/order details must be provided.
2. Damaged or Incorrect Items
Please check your order as soon as you receive it.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photos/videos of the product and packaging. We will review the issue and arrange a replacement or suitable resolution.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
- Items that have been worn or used
- Customised or personalised jewellery
- Items damaged after delivery due to improper handling
- Items returned without their original packaging and without the tag
- Sale or clearance items, unless the item arrived damaged or incorrect
4. Return Shipping
For returns
5. Refunds
Once the returned item is received and inspected, we will notify you about the approval of your refund.
Approved refunds will be processed through the original payment method.
Please allow 5–7 business days for the refund to reflect in your account after it has been processed.
6. How to Request a Return
To request a return or exchange,
7. Important Note
Amirah jewellery is delicate and should be handled with care. Keep your jewellery away from water, perfume, lotions, chemicals, and excessive moisture to maintain its finish and appearance.
By placing an order with Amirah, you agree to the terms of this Return & Exchange Policy.
Amirah reserves the right to refuse a return or exchange if the item does not meet the conditions mentioned above.